iqanywhere terms of use and subscription
Version 21 October 2026
1. Provider and contact
iqanywhere is a service provided by iqsoftware, a sole proprietorship, KvK 78400732, Lissabonpromenade 15, 3541 DP Utrecht, Netherlands. Questions, complaints, cancellations and privacy requests: support@iqsoftware.nl. These terms apply to iqanywhere; other products have their own terms.
2. The service
With iqanywhere Share, the user grants access to their computer; with iqanywhere Control, the helper operates that computer. Receiving help is free and unlimited. Connecting requires an account with a verified email address and an active trial week or licence. The trial week lasts seven consecutive days from when it is started in the app, without payment details or automatic charges. Afterwards, you can choose to buy an annual licence. A paid subscription gives one helper unlimited usage time with no more than one active connection at a time and an unlimited number of receiving computers. Do not share a personal licence with other helpers.
The service requires an internet connection at both ends, a supported operating system, the necessary system permissions and a receiving computer that is switched on and reachable. Windows x64 and Macs with Apple silicon are the primary platforms. Downloads for Intel Macs are available, but have not been tested on physical Intel hardware. Current installation and testing limitations are listed on iqanywhere.com. iqanywhere is not an emergency or life-saving facility and does not guarantee uninterrupted availability.
3. Access and responsibility
Use iqanywhere only for computers and data you are authorised to access. Inform the people concerned about remote assistance. The recipient chooses who gets access and for how long, and can revoke access and end a connection. A shared code or link is confidential. If additional consent is disabled, a valid code or link may provide immediate access; with an email invitation, initial consent remains mandatory. A helper with ongoing permission can reconnect later until permission expires or is revoked. A licence does not in itself grant permission to operate a computer.
Secure your own devices, account and recovery codes. Two-factor authentication is optional; the recipient may require it for helpers. Report suspected misuse to support. iqanywhere may proportionately block access in the event of demonstrable misuse or a specific security threat and will explain this, unless doing so would harm an investigation or security. Statutory rights remain applicable.
4. Price, ordering and duration
iqanywhere Onbeperkt costs €12 per year including VAT, paid annually in advance through Stripe. Sales are currently limited to customers with a Dutch billing address. There are no mandatory additional iqanywhere charges. You arrange your own internet connection and equipment.
The agreement is formed after successful payment. You receive immediate access and an email confirmation containing these terms. The first year is a fixed term. After that, billing renews automatically each year, but you can cancel with immediate effect at any time as described below. The price of a current paid period does not change. We will announce a future price change by email at least thirty days before the next renewal; you can prevent that renewal by cancelling.
5. Cancellation
During the first year, you can cancel at any time with effect from the end of that year. Your licence remains usable until that date and will not renew. After the first year, you can cancel with immediate effect; the unused part of the paid period will be refunded in proportion to the time remaining, rounded to euro cents. You receive a confirmation and, where necessary, a credit note. Refunds are made using the original payment method, without iqanywhere charges, within fourteen days; processing by the bank may take additional time.
Use Account and licence in iqanywhere, or the Cancel / withdraw button on iqanywhere.com. You can also email support@iqsoftware.nl or send a letter. State your account email address; never provide your password or 2FA code. The date of your message counts. Reinstalling or deleting the app does not cancel the subscription.
6. Cooling-off period and withdrawal
You can withdraw from your first purchase without giving a reason within fourteen days of entering into the agreement. iqanywhere also offers this option to business purchasers. You may use the service immediately: if you withdraw in time, we do not charge for usage and refund the full purchase price. You do not waive the cooling-off period. Where statutory rules provide a longer period, that longer period applies.
Use the Cancel / withdraw button on iqanywhere.com or Withdraw in Account and licence. You receive an email after the confirmation step. You may also email or write to us. You do not have to use the model form below. We refund you within fourteen days of receipt using the original payment method, without additional charges.
Model form: To iqsoftware, support@iqsoftware.nl, Lissabonpromenade 15, 3541 DP Utrecht. I hereby withdraw from my agreement for iqanywhere Onbeperkt. Ordered on: … Name: … Account/email address: … Address: … Date: … Signature (only for a paper letter): …
7. Functionality, updates and remedies
We provide the agreed functionality and the updates, including security updates, that you may reasonably expect and that are required by law. Install offered updates promptly. When reporting problems, state your app version and operating system; do not send passwords, access codes or sensitive screen content. In the event of a failure to perform, we will try to remedy it within a reasonable time at no charge. Your statutory rights, including to a remedy, a price reduction or termination, remain fully intact. We cannot remotely fix a missing internet connection or a device that is switched off.
8. Privacy and business data processing
The privacy statement on iqanywhere.com describes our processing for accounts, connections and payments. The data processing agreement on iqanywhere.com, which forms part of these terms, also applies to personal data that a business customer has processed through iqanywhere. The customer remains responsible for their instructions and legal basis for remote assistance. We make no general promise of end-to-end encryption or invisibility to the relay administrator. The helper can view data and carry out actions during an authorised session.
9. Liability and complaints
Our liability is determined by law. These terms do not limit mandatory consumer rights or exclude liability for intent or deliberate recklessness. Contact support@iqsoftware.nl with complaints. We acknowledge receipt and aim to provide a substantive response within fourteen days; if investigation takes longer, we will provide a progress update and an expected timeframe. No paid 24-hour SLA is included.
Dutch law applies to the agreement, without prejudice to the mandatory protection applicable to consumers. A dispute may be submitted to the court with jurisdiction under the law. Any change to these terms that materially disadvantages you will be announced in advance, with the option to cancel and receive a refund of the unused paid portion.